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Sente products4/9/2023 If your package has been lost in transit, please contact the Shipping Company (USPS, UPS, FedEx) first to file a claim. If your package is returned to marked as "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee.If your package is returned to marked as "refused" and no contact was made to for not accepting the parcel, no credit will be given. **Please allow up to 10 business days to process your return or exchange** The shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.vAll returns must be shipped back to using a traceable courier.(i.e.: UPS or USPS)Īny package that has not been received by and tracking information cannot be provided will be the sole responsibility of the shipper. Any shipping cost you incur to return the product to us will not be refunded. We do NOT offer refunds, only exchanges or store credit. If you believe the product is defective or damaged, please follow the link: To Make a Return ( ) and follow the instructions provided to make your Return. Transit can be unpredictable and these types of incidents are beyond our control. We understand that receiving a damaged package can be disappointing, but please note that if the product inside is still functional, we unfortunately cannot offer a resolution. If we made a mistake and shipped you and incorrect item, please contact us and we will provide you with a free shipping label and will ship you the correct item in return along with a gift for your troubles.This satisfaction guarantee clause only applies if the product has not been entirely used, and is returned with no less than ½ of its original volume. We offer a satisfaction guarantee if you are unhappy with your products within 30 days of receiving it.You may be eligible for store credit if the original incorrect item is returned unopened and undamaged. If the customer made a mistake when purchasing, and ordered the incorrect item(s), a free shipping label will not be provided.Note that we reserve the right to deny any return requests store credit if we suspect the policy or program was abused. If you have any questions, please reach out to our customer service team through your account. We'll process your return within two weeks and issue a store credit, or exchange. To process your return, a link will be provided, that will walk you through the step by step instructions on how to proceed the Return. If you would like to return an opened product that has been damaged or tampered with, your Return might qualify, minus a 20% stocking fee and store credit will be issued to you. Orders that are returned without prior authorization will be returned back to sender. Skin Care Product ReturnsĪny unopened skin care items may be returned for store credit, granted they are in 100% original condition and they are Returned within 30 Days from the day received. Upon purchase, customer (consumer) acknowledges the recommendation of to consult a qualified physician or aesthetic professional prior to purchase or use of products and assumes liability for any and all conditions resulting from product use. Consumer is hereby advised that the purchase of any product represents an acceptance of the following Terms and Conditions: Please take a moment to carefully review the following Terms and Conditions. strongly recommends consulting a qualified physician or aesthetic professional prior to ordering any skincare products online.
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